TOP TEN 911 CALL CENTERS IN THE US FOR 2015

Congratulations Fairfax County Department of Public Safety Communications!! 

Every man, woman and child in the United States and Canada will dial 911 at least twice in their lifetime on average. Whether faced with a large-scale emergency situation in the wake of a natural disaster or simply reporting a property crime, the only thing that connects people to the emergency fire, police and EMS assistance they need are the dedicated 911 dispatchers working in emergency call centers across the nation.

The nation’s 911 dispatchers work tirelessly behind the scenes to form the critical link that America’s emergency response networks rely on to ensure assistance is always there when we need it. Here at 911DispatcherEDU.org, we wanted to recognize the exceptional work these emergency dispatch centers do to keep us safe.

Selecting from the countless emergency dispatch centers that help save lives and protect property every day proved to be a challenge for us since we have tremendous respect for the work being done at all the public safety answering points nationwide. Looking at factors like national awards, individual dispatcher recognition and outstanding performance in the midst of large-scale emergencies, the editorial staff here at 911DispatcherEDU.org put together this list of centers we felt went above and beyond to provide outstanding service.

Fairfax County Department of Public Safety Communications (DPSC) - Fairfax County, Virginia

The Fairfax County Department of Public Safety Communications (DPSC), also known as Fairfax County 911, is the largest dispatch center in the Commonwealth of Virginia and one of the ten largest in the United States. The emergency dispatchers of Fairfax County 911 receive approximately one million calls per year, dispatching units for the Fairfax County Police Department, the Fire and Rescue Department, and the Sheriff’s Office. DPSC is also the designated 911 public safety answering point for the towns of Herndon and Vienna and the City of Fairfax.

DPSC has received accreditation as a 911 Emergency Dispatch Communications Center of Excellence by the Virginia Department of Health, Office of Emergency Medical Services for four consecutive years. It has consistently received national recognition as a “best in class” agency for its training, technology, public safety telecommunications services, and protocols.

Even with all this, it is ultimately the dispatchers of DPSC that earned it its place on our list of top emergency call centers. Just a few of the awards given to its dispatchers during their annual Public Safety Telecommunicator Promotions and Awards Ceremony include:

The Exemplary Service Award
The Meritorious Action Award
The Excellence in Support of the DPSC Mission Award